A buyer may raise a claim if he has not received the item or the item received was in a damaged condition.
Any transaction done on BuyMyVoip Online Store is protected under BuyMyVoip Guarantee*.
The entire amount paid by the buyer, including shipping charges are covered.
The price quoted is exclusive of shipping charges. This shipping charges will be displayed during the checkout.
No, the customer has to pay for the customs clearance charges as applicable to the country they belongs to.
The customer is responsible for the customs clearance and be sure that you have all documents required for clearance.
The customer will be liable for all damages consequent to non-performance of customs clearance.
The payment can be made through wire transfer, paypal or through credit/debit cards.
The payment made through online payment gateway can be reverted back to customer's account within 7-15 days. A fee may or may not be charged based on the stage when refund request is been raised.
All BuyMyVoip products are having one year warranty from the date of shipment. For some items warranty is more and are mentioned specifically. Defective components shall be replaced by BuyMyVoip.
If customer prefers to have the installation done by BuyMyVoip, they have to opt for this. Additional charges are applicable for system configuration and installation. Please contact BuyMyVoip Customer Centre.
All installation done by BuyMyVoip will have three months free support. After that customer can opt for SLA (Service Level Agreement). Contact BuyMyVoip Customer Centre for further details.
Customer can contact BuyMyVoip Global Support management Centre and register the claim.
A buyer can file a claim within 30 days of delivery of hardware.
If the buyer raises a claim after 30 days of payment realization, BuyMyVoip will not protect the buyer. However, the buyer may contact BGSC for possible trouble shooting/configuration.
Payments made via all accepted payment methods are covered for all items.
Immediately after confirmation of credit of payment in our account, BuyMyVoip will send a confirmation mail to the customer followed by shipment information and softcopy of the invoice.
You will receive a refund on the original payment mode. For cheque and Demand Draft, the same shall be couriered on to your registered contact address.
A buyer will not be charged any amount or processing fee to file a claim on BuyMyVoip Guarantee*.
If you receive a broken or damaged product, you should approach BuyMyVoip immediately. Please take snap shots of the damaged item and sent to BuyMyVoip.
BuyMyVoip Global Support Management Centre engineer will examine and approve return of the hardware.
BuyMyVoip, will issue a replacement within 14 days of receipt of return shipment.
Please contact BuyMyVoip Global Support Management Centre for Buy Back options.
The hardware return provision becomes null and void if the package is opened, system is connected and put to use.
Yes. BuyMyVoip Global Support Management Centre would assess the commercials involved and on receipt of advance payment, the task will be assigned.